Being able to contact your web hosting provider any time you have any sort of questions or experience any troubles is important and how quickly they'll answer back and take action is essential, especially if your site is business-oriented, as more downtime could mean losing potential clients. The support options are one way to identify actual suppliers from resellers. The latter generally reply just to e-mail messages or support tickets and you may need to wait for a whole day or longer so as to receive an answer. If your problem calls for a few responses, you may end up losing days in order to have a simple problem solved. Using a genuine and reliable website hosting supplier, you should be in a position to contact the support anytime and get a quick reply whatever the issue or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Web Hosting

Our Linux web hosting include 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our web hosting services before you make an order or you are a current customer and you have any question or some difficulty, you can contact us any time, including weekends and holidays. We have many channels to contact us - a couple of phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more technical issues or any troubles that require additional time to investigate and resolve. In contrast to various other web hosting service providers, our trouble tickets have a guaranteed max response time of just 1 hour, which means that regardless of what the problem is, it'll be resolved timely and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we supply include 24/7 customer and tech support, therefore no matter what issue you experience, you are able to contact us and we'll give you a hand in a timely manner. Our guaranteed reply time for each e-mail message or trouble ticket that you open via your Hepsia web hosting Control Panel is just one hour; typically the reply time hardly ever exceeds 20 min. We also provide phone support with a couple of local numbers globally and a live chat, which means that you'll be able to contact us and receive more details about our services even if you don't have an account yet. We are able to help you with nearly any question or an issue you may have - payment methods, package features, e-mail setup, website hosting account settings, and so on. If you use our services, you will never have a situation where you have to wait for a few days to get a problem resolved like you have to do with many other service providers.

24/7 Customer Support in VPS Servers

In case you obtain a VPS server through us, you can use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local telephone numbers in the United States of America, Great Britain and Australia plus a live chat service. If you are an existing customer and you require assistance with some technical issue which requires additional time to investigate or resolve, you are able to open a support ticket from your billing account or you can send an email message and we will handle the trouble and send you a reply within 1 hour. The answer time is guaranteed 24/7, which includes holidays and weekends, however for the majority of issues it takes less than 30 mins to get assistance. Our support service covers the VPS as well as all the pre-installed software it includes, so in case you'd like to have help with third-party software, you can check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum answer time warranty, you will receive quick support when you obtain a dedicated server from our company. Our customer and technical support crews are online 24/7/365, which means that every time you open a ticket from your billing account or you send an email about any issue with the server or the pre-installed software on it whatever the time of the day, you'll have a reply within 1 hour, even during holidays. Our ticketing system is the best option when the matter involved requires a longer period of time to be solved or when it should be forwarded to our admins, as it is much easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you can call us or talk to a live agent via our chat service. If you add the Managed Services upgrade to your server plan, our administrators will also help you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 as well.