If you’ve purchased a web hosting package and you have some queries in regard to a given function/feature, or in case you have encountered a certain predicament and you require assistance, you should be able to contact the respective tech support team. All web hosts deploy a ticketing system no matter if they offer other means of contacting them apart from it or not, because the very best way to handle an issue most often is to open a ticket. This form of communication renders the replies sent by both parties simple to track and permits the customer service team members to escalate the situation in the event that, for example, a sysadmin must become involved. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you’ll have to use no less than 2 different accounts to contact the customer care team and to actually manage the hosting space. Incessantly switching from one account to the other can sometimes be a headache, not to mention the fact that it requires a lot of time for the majority of web hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Web Hosting

Our Linux web hosting come bundled with an integrated support ticket system, which is an essential part of our custom-developed Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia will enable you to manage everything connected with the web hosting service itself in one location – invoices, web files, e-mails, support tickets, etc., eliminating the need to log in and out of different systems. In the event that you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just several clicks without ever leaving your Control Panel. During the process, you may select a category and our system will present you with a number of informational articles, which will give you additional information and which may help you fix any specific issue even before you actually open a ticket. We guarantee a ticket response time of maximum 1 hour, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more convenient to manage everything in one place, which is the reason why we have incorporated a support ticket system into the custom Hepsia hosting Control Panel, which comes with each and every semi-dedicated server plan. This will allow you to manage the communication with our customer support team along with your hard disk space, which means that you won’t need to remember an additional user name for another admin console. You will be able to post a new ticket or to check the status of an old one with less than a couple of mouse clicks whilst you’re browsing the content hosted in your semi-dedicated account. You can also look through older tickets using a smart search filter or read applicable knowledge base articles with solutions to common challenges. The built-in ticketing system is monitored 24/7/365 with the maximum ticket response time being just one hour, so there will always be somebody to assist you.