If you are a website owner, a problem may always crop up and it does not automatically have to be associated with the hosting service itself. For example, something may go wrong when you update a web application or some vital data may be edited or deleted accidentally. Whatever the essence of the problem is, you’ll need to touch base with the help desk team and request them to restore a backup or to help you solve the problem that you are confronting. How promptly they will do it will predetermine the span of time that your websites will be unavailable. For given websites such as community web portals or web stores, a regular downtime duration too often means lost visitors and cash. Having said that, it is very important to use the services of a company that offers not only a very good tech support service, but also a quick one.

One-Hour Response Guarantee in Web Hosting

With a web hosting from our company, you can just forget about waiting around for hours and hours on end, or even all day, to receive a reply to an e-mail or a support ticket. Irrespective of when you get in touch with us, we will assist you within sixty minutes max with any technical or sales enquiries that you may have. The fact is, our real reaction time almost never surpasses twenty-thirty minutes. As we’re at your disposal 24 hours a day, 7 days a week, you will always get support in a timely fashion and we are aware of just how important this is in the digital world. Soon after you contact us, we’ll answer your questions. If you bump into any technical predicament, we will take care of it for you, or we’ll provide you with all the needed information in case there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Our technical support engineers will be at your disposal at all times and they’ll answer any trouble ticket that you send from our web hosting Control Panel within less than one hour. The ticket response time is guaranteed regardless of whether you have a general query connected with your semi-dedicated server or you confront a certain challenge and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to assist you, as we’re available 24-7 to deal with any billing, technical or general issue. In case you contact us about anything that is within our power, we’ll solve it before we reply, which suggests that you will not have to wait around for hours or days while the problem continues. If there’s something that you have to do on your end, we’ll supply you with the required details – what possible solutions to try, what steps to take, etc.