Although this isn't the most importantfactor for you to distinguish a trustworthy web hosting company from a bad one or a reseller from an actual provider, the option to call and communicate with a live person is a sign that you are not working with a one-person firm and that you can reach somebody every time you're looking for help. The telephone support for web hosting services may range from basic to professional, thus the problems that can be resolved with a phone call differ depending on the particular supplier. Usually, these matters are simpler and include billing or first level tech issues as more difficult matters usually need a support ticket where both you and the sysadmins can track what's going on with a particular situation. Nevertheless, the option to phone call your supplier can save you considerable time and efforts for the multitude of small things which will eventually appear when you manage your hosting account.

Phone Support in Web Hosting

All of our web hosting plans come with phone support 14 hrs per day even on official holidays, so if you don't have an account yet, you'll be able to call and find out more about our solutions or whether we will meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States of America, the United Kingdom and Australia, so you are able to contact the number that is nearer to you. In case you are a current customer, we can help you promptly with all of the general and billing issues as well as with multiple tech matters to save you time and efforts - we acknowledge the fact that sometimes it's much easier talk to a live person so as to get things done right away. Certainly, some problems simply cannot be resolved on the telephone, so if this is the case you will be able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hrs per day as a part of the support services for each semi-dedicated server plan that we offer. As some issues are more difficult and time-consuming, you'll have to open a support ticket if you experience such an issue, still for all the general, billing or small-scale technical issues you can always phone us and we will assist you quickly in order to save you the time you will need to spend on creating a support ticket. Even if you don't have an account yet, you will be able to find out whether you can host your sites on our advanced cloud platform or you will be able to get any other general info on our semi-dedicated services. We have local numbers in the U.S.A., the UK and Australia as well as a global number, which means that you're able to call the one that is closer to where you are.