Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • All your help requests will be responded to in maximum sixty minutes after the ticket or email was received. If your issue needs additional assistance from an administrator, we will forward the trouble ticket or the email to the person on duty, in a timely manner then leave a note to let you know that more time will be required for reaching the best solution. Furthermore if you order the Managed Services package, all of the server administration services included there will be completed whenever you prefer.

  • Top quality support service

  • An Exceptional Support Service

  • We will be online for you 24/7 to reply to any enquiries that you may have with regard to our Web Hosting Control Panel or any of the applications that we have pre–installed for your convenience on the dedicated web hosting server. If you also need help handling server administration tasks, you can take advantage of our Managed Services package, which includes backup space, OS updates on a weekly basis, server monitoring and rebooting services, plus troubleshooting and software installation procedures.

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped the Web Hosting Control Panel with a fully detailed knowledge base, which offers in–depth explanations of its features and functionalities. Moreover, we have shot detailed video tutorials that will further disclose to you how to perform a certain operation or solve a regularly experienced issue. All the how–to articles and the video tutorials are readily accessible from every section of the Web Hosting Control Panel via the Videos and Help buttons located in the top right corner.